Issues
The health insurance provider sought to fully automate contract generation, claims management up to a defined amount, and actuarial calculations for contract setup and renewal.
Solution
A comprehensive digital transformation strategy was devised, including integrating information systems, digitizing processes, enabling real-time data access, and launching patient-centric digital services.
Approach
The transformation occurred in phases, starting with assessment and planning, upgrading infrastructure, implementing an EHR system, digitizing processes, deploying real-time analytics, and launching a patient portal and telehealth services.
Recommendations
Key recommendations included robust change management, data security measures, ongoing user feedback, and scalability planning.
Engagement ROI
The hospital achieved a 30% reduction in administrative workload, improved patient care and satisfaction, 15% revenue growth, and a strengthened competitive position as a healthcare technology leader.